Keynote Speaker
Crystal’s Sessions:
- Your #1 Competitive Advantage: Creating Unforgettable Customer Experiences
- Next-Level Retail: Unlocking Secrets from $2M+ Achievers
- The Retail Accelerator: Maximizing Online & In-Store Success
- One More Time: Energize Your Customer Loyalty & Boost Repeat Business
- AI Essentials for Indie Retailers: Tools & Hacks to Save Time and Money
Your #1 Competitive Advantage: Creating Unforgettable Customer Experiences
In today’s crowded retail landscape, the secret to standing out isn’t just in what you sell—it’s how you make people feel. Customers crave more than transactions; they want experiences that leave a lasting impression.
Crystal Vilkaitis, a certified coach in the principles of Unreasonable Hospitality and a seasoned retail strategist, will show you how to turn ordinary customer interactions into extraordinary moments that build loyalty, inspire repeat visits, and generate word-of-mouth buzz.
In this session, you’ll learn:
- How to identify and elevate customer touchpoints
- Real-life examples of simple yet powerful tactics and above-and-beyond hospitality strategies for both in-store and online interactions.
- A step-by-step system to hold your team accountable and ensure this elevated approach becomes a sustainable part of your business.
Packed with real-world stories, creative ideas, and actionable takeaways, this keynote will inspire you to transform your customer experience into your store’s ultimate competitive advantage.
Next-Level Retail: Unlocking Secrets from $2M+ Achievers
Prepare yourself to be inspired by this epic panel discussion, featuring four powerhouse indie retailers each generating over $2,000,000 in revenue! This exclusive session offers you the rare opportunity to dive deep into the minds of industry leaders. Discover the proven strategies, insightful tactics, and real-world experiences that have propelled their businesses to remarkable heights.
What to Expect:
- Growth Hacks: Learn actionable tips that can immediately impact your bottom line.
- Behind-the-Scenes Secrets: Gain insider knowledge on operations, marketing, and scaling.
- Live Q&A: Engage directly with the panelists and get personalized advice for your business.
- Inspiration & Motivation: Leave feeling empowered and ready to implement new ideas.
Don’t miss out on this transformative session that promises to deliver one key takeaway worth the entire investment of attending the event. Elevate your retail business to the next level with insights from those who have already achieved extraordinary success!
The Retail Accelerator: Maximizing Online & In-Store Success
The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.
What to Expect:
- Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
- Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
- Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.
In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.
Don’t miss this opportunity to accelerate your retail business to new heights.
One More Time: Energize Your Customer Loyalty & Boost Repeat Business
Join the Wolf of Main Street Crystal Vilkaitis, inventory management specialist Dane Cohen of Management One, and email/text marketing expert Nick McHenry on OneShop Retail for a high-energy seminar focused on turning first-time shoppers into loyal, repeat customers. Discover proven strategies to enhance customer retention and build lasting loyalty both online and in-store. Don’t miss this fun and dynamic session that will have your customers coming back “one more time”!
AI Essentials for Indie Retailers: Tools & Hacks to Save Time and Money
Unlock the power of artificial intelligence in AI Essentials for Indie Retailers: Tools & Hacks to Save Time and Money, a focused session designed specifically for independent store owners. Discover why AI is a game-changer for retail, explore the top AI tools that can streamline your operations, and learn practical hacks to boost efficiency and cut costs. Whether you’re new to AI or looking to enhance your current strategies, this session provides the must-know insights to help your business evolve and thrive in the digital age.
About Crystal:
Crystal Vilkaitis, known as The Wolf of Main Street, is the visionary founder of Rooted in Retail, a brand dedicated to driving the future of independent retail through resilience and innovation. As a thought leader, Crystal also founded Crystal Media, a pioneering company that empowered retailers to harness the power of social media. Today, through Rooted in Retail, her acclaimed podcast, and the annual EVOLVE conference, Crystal leads a new era of retail, equipping businesses with the tools and insights they need to succeed in a dynamic market. An impactful speaker, she has shared stages with industry icons like Martha Stewart, Gary Vaynerchuk, Bethenny Frankel, and Donald Miller, inspiring retailers to embrace growth, transformation, and modern retail strategies. Vilkaitis means Wolf, hence her nickname “The Wolf of Main Street.” You can learn more at www.rootedinretail.com and tune into the Rooted in Retail Podcast on all major platforms.