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Rooted in Retail Podcast

The Best Podcast for Independent Retailers: The Rooted in Retail Podcast

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Crystal Vilkaitis, host of Rooted in Retail
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The Rooted in Retail Podcast: “Best Retail Podcast – Hands Down!” ⭐️⭐️⭐️⭐️⭐️

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Amy Loewenberg, Guest on Rooted in Retail
Matt Harris, Guest on Rooted in Retail
Jenn Gottlieb, Guest on Rooted in Retail

Welcome to the

Rooted in Retail Podcast

This top-rated and fast-growing podcast is dedicated to helping independent retailers thrive in today’s ever-evolving landscape. Designed for Main Street shops like gift shops, toy stores, jewelers, florists, pet stores, and more, the show covers everything essential to running a successful retail business. Hosted by retail leader Crystal Vilkaitis, the Wolf of Main Street, each episode features real-life insights and actionable advice from industry pros and accomplished retailers. Tune in on all major podcast platforms.

Recent Episodes

How to Use Q4 Email Marketing to Drive More Sales with Nicole Prince

Episode 223 • November 16, 2025
Ready to boost your income this holiday season?In this episode of Rooted in Retail, Crystal talks to brand strategist and copy consultant Nicole Prince. They discuss what retailers should email, post, and say to boost Q4 revenue. Plus, they share how to maintain that momentum into the new year. Nicole has 15+ years of experience …
Listen Now
Episode 222 • Nov. 9, 2025

Creating Holiday Magic in Retail with Santa Claus

Episode 221 • Nov. 4, 2025

Creating Joyful Customer Experiences in Retail – Solo

Episode 220 • Nov. 2, 2025

How to Build a Resilient Store and Stronger Brand Partnerships with Jessica Barile

Episode 219 • Oct. 28, 2025

The Magic of Disney: Retail Lessons from the Happiest Place on Earth

Episode 218 • Oct. 26, 2025

How Museum Store Sunday Creates Meaningful Retail Moments

Episode 217 • Oct. 21, 2025

Small Business Saturday: How to Turn a National Event Into a Local Movement – Solo

See All Episodes
Rooted In Retail Podcast

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Crystal Vilkaitis, Podcaster

Meet Crystal Vilkaitis, the Wolf of Main Street

Crystal is the visionary founder and host of the Rooted in Retail Podcast, a show dedicated to shaping the future of independent retail through resilience, innovation, and community.

A recognized thought leader, Crystal launched Crystal Media in 2012, a pioneering company that helped retailers harness the power of social media. Over time, it evolved into a thriving community and marketing agency, now known as the Independent Retailers Association (IndERA).

Today, through the Rooted in Retail Podcast and IndERA, Crystal leads a new era of retail, equipping business owners with the tools, insights, and confidence they need to succeed in a dynamic market.

An impactful speaker, she has shared the stage with industry icons like Martha Stewart, Gary Vaynerchuk, Bethenny Frankel, and Donald Miller, inspiring retailers worldwide to embrace growth, transformation, and modern retail strategies.

Vilkaitis means Wolf, hence her nickname “The Wolf of Main Street.” 🥰🐺 You can connect with Crystal on Instagram at @rootedinretailhq and @crystalvilkaitis.

Testimonials From the Show

Information that you can use today!

“This podcast makes you think about how to be better in retail today and in the future. Great content and impressive guests.
Crystal’s energy and passion drives the show to be informative and useful.”


– Vpster

Favorite Retail Podcast

“This is hands down the best retail podcast available (and I listen to a lot of podcasts)!!”

– Jennifer Olson

Just What I Needed for Thriving in Retail

“As a first time entrepreneur in retail, having Crystal’s podcast has been my savior, and the light in difficult days.
Crystal is not only an expert on the topic, but she’s also super passionate and a pleasure to listen to.”


– Maru Davila

So so helpful!

“My business partner and I have been binge listening to Rooted in Retail since we stumbled upon it and it has changed our business practices for the better 10 fold! We’ve started asking our employees to listen as well!”

– Relic Road

Retail Gold!

“This podcast is an INCREDIBLE resource for retailers! Crystal is a dynamic host and marketing expert who has been part of the retail industry for more than a decade. This podcast is a “must listen to” for all retailers! I absolutely love it! Filled with retail gold!”

– Kioskman

Perfect for Retailers

“Such a great resource for any retailer. Love Crystal’s passion for the industry. This podcast is packed with practical tips to help any retailer grow their sales.”

– HengamStanfield

Great Guests

“Love the variety of guests on this podcast and all the great retail management info!”

– Terri Schuver

Write Your Own Review on Apple Podcasts →

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Crystal Vilkaitis, Host of Rooted in Retail

The Rooted in Retail Podcast – “The Best Retail Podcast, Hands Down!”

This top-rated and fast-growing podcast is dedicated to helping independent retailers thrive in today’s ever-evolving landscape. Hosted by retail leader Crystal Vilkaitis, the Wolf of Main Street, each episode delivers actionable advice and practical tips from industry pros and accomplished retailers.

What to Expect:

  • New Full Episodes Every Sunday: Dive deep into strategies and stories to inspire you and take your store to new levels of success.
  • “After the Show” on Tuesdays: Bite-sized episodes focusing on one key topic from the week’s full episode.
  • Special Segment – “Retail Therapy”: Where we give therapy to retailers, offering support and advice to help them overcome challenges.

Join the many listeners who’ve transformed their businesses with our practical tips and supportive community. Tune in on all major podcast platforms and start elevating your retail game today!

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The VIP Cocktail Party will be held on April 3rd from 5-7 pm in Red Rock 8&9.

Dane Cohen

Dane Cohen

Keynote Speaker

One More Time: Energize Your Customer Loyalty & Boost Repeat Business

Join the Wolf of Main Street Crystal Vilkaitis, inventory management specialist Dane Cohen of Management One, and email/text marketing expert Nick McHenry on OneShop Retail for a high-energy seminar focused on turning first-time shoppers into loyal, repeat customers. Discover proven strategies to enhance customer retention and build lasting loyalty both online and in-store. Don’t miss this fun and dynamic session that will have your customers coming back “one more time”!

About Dane:

Dane brings more than a decade of experience in the fashion, wholesale, and retail industry to the Management One team. Independent retail is in his blood as he formerly led the retail division of the family-owned chain of specialty department stores, Lester’s. Prior to that, he oversaw the global sales relaunch for the men’s collection of Helmut Lang, working with retailers to build distribution channels and growth strategy. Getting his start in the industry at PROJECT Global Tradeshow, he built relationships across the menswear industry and launched the inaugural season of The Tents. Passionate about the new future of retail, Dane is excited to work with retailers and strategic partners to grow the Management One network and help strengthen independent and family-owned retail businesses. As the Director of Sales & Business Development, his diverse background in leading sales and retail teams, brand marketing, events, and merchandising provides him a unique and informed perspective for our clients.

Gaylord Map

EVOLVE 2025 Day 2 Schedule

EVOLVE 2025 Day 1 Schedule

VIP Half Day Schedule

Sarah Koutsogiannis

Sarah Koutsogiannis

Panelist

The Retail Accelerator: Maximizing Online & In-Store Success

The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.

What to Expect:

  • Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
  • Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
  • Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.

In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.

Don’t miss this opportunity to accelerate your retail business to new heights.

About Sarah:

Sarah Koutsogiannis is the Director of Buyer Services at ANDMORE. Sarah has been with ANDMORE for over 9 years, working across the company’s three campuses in Atlanta, Las Vegas and High Point. In her role, she oversees all Key Account relationships as well as Buying Group and Association relationships for the Gift, Home and Design categories. Throughout her time with ANDMORE, she has been dedicated to helping both new and tenured buyers navigate market, offering resources and amenities to enhance their experience both on-site and aftermarket.

VIP Day, April 6th: 9am-1pm

  • Put your Profit First – Profit First powered by RETAILMavens, with Retail Pro, Cathy Wagner
  • What Crystal’s Thinking About – What’s Working and Where the Industry is going with Crystal Vilkaitis
  • Secrets of a Top Retailer: Make Money, Save Money, Save Time – Every Single Day with Successful Retailer and Owner of Mix it Up Gift and Mix It Up Home, Beth Rich
  • Group Q&A Panel – Ask the Experts and Tap into the Collective Knowledge

DAY 2, April 5th: 8:30am – 5:00pm

  • AI Essentials for Indie Retailers: Tools and Hacks to Save Time and Money with Crystal Vilkaitis
  • Scale Your Sales with Subscriptions: Unlock the Power of Recurring Revenue with the Subscription Box Queen and Successful Retailer, Sarah Williams
  • Turn Your Staff Into a Customer-Focused, Service-Driven, Selling Machine! With Bob Negen, Retail Pro and Co-Founder of Whizbang! Training
  • Retailer Awards! Three Winners will Be Announced for: Excellence in Experience, Local Legend and Rooted in Community
  • BREAKOUT:
    • Time Economics: Boosting Retail Productivity and Profit through Time Management with Colleen Carswell, CEO and Founder of Structured to Scale
    • Leading with Purpose: Building Exceptional Teams and Culture with Jennifer Johnson, Successful Retailer, Owner of True Fashionistas and The Confident Entrepreneur
  • LUNCH – Catered Buffet for VIP ticket holders, Standard ticket holders enjoy lunch at one of the many restaurants in the Gaylord Resort
  • BREAKOUT:
    • The Retailers Guide to Online Sales with Josh Orr, eCommerce Specialist and Founder of Capital Commerce
    • Is Your Business Exit Ready? Strategies for a Smooth Transition with Pete Mohr, Successful Retail, Owner of Shoetopia and Founder of Simplifying Entrepreneurship
  • From Viral to Vital: How Tanner the Planter Turned Social Media Fame into a Thriving Retail Business (and how you can too!) with Tanner Mitchell, Successful Retail, Viral Sensation and Owner of Famous in Oregon
  • Planning Your Next Strategic Moves and Closing Remarks with Crystal Vilkaitis

Day 1, April 4th: 8:30am – 8pm

  • The New Rules of Business Success: Becoming a Destination Business with Jon Schallert
  • PANEL: The Retail Accelerator: Maximizing Online & In-Store Success
    • Cathy Wagner, “The Profit Lady”, Founder and CEO of Retail Mavens
    • Jennifer Johnson, Successful Retailer, Owner of True Fashionistas
    • Josh Orr, eComm Specialist and Founder of Capital Commerce
    • Sarah Koutsogiannis, Director Buyer Services, AndMore
    • Vi Wickam, Digital Marketing Expert, CEO of Wizard of Ads
  • BREAKOUTS
    • From Soup to Nut(craker)s: Proven Strategies to Elevate Your Retail Experience with Emily Butler, Successful Retail Store Owner, The Ah Louis Store
    • The Retail Scorecard: Understanding Your Numbers with Dan Holman, CRS and the Wealthy Retailer
  • LUNCH – Catered Buffet for VIP ticket holders, Standard ticket holders enjoy lunch at one of the many restaurants in the Gaylord Resort
  • BREAKOUTS:
    • Do Less, Make More: Leveraging the 90/10 Evolve Mindset to Build Your Business for Consistent Growth with Kareen Walsh, Business Strategist, Owner of Revampologist
    • Digital Marketing Demystified: How to Get Your Online Marketing Money’s Worth with Vi Wickam, Digital Strategist, CEO of Wizard of Ads
  • PANEL: Next-Level Retail: Unlocking Secrets from $2M+ Store Owners
    • Barb Binkley, Successful Retailer, Co-Owner Copper and Binkley Jewelers
    • Beth Rich, Successful Retailer, Owner of Mix it Up Home and Mix it Up Gift
    • Miranda Heslip, Successful Retailer, Co-Owner of Cloud Nine Pajamas
  • One More Time: Energize Your Customer Loyalty and Boost Repeat Business
    • Crystal Vilkaitis, The Wolf of Main Street, Founder of Rooted in Retail
    • Nick McHenry, Retail Expert, Founder of OneShop Retail
  • Your #1 Competitive Advantage: Creating Unforgettable Customer Experiences with Crystal Vilkaitis
  • COCKTAIL RECEPTIONS – Mix and Mingle, Bid on Silent Auction Items to Raise Money for Heart on Main Street, Learn from other successful retailers!

Crystal Vilkaitis

Crystal Vilkaitis

Keynote Speaker

Crystal’s Sessions:

  • Your #1 Competitive Advantage: Creating Unforgettable Customer Experiences
  • Next-Level Retail: Unlocking Secrets from $2M+ Achievers
  • The Retail Accelerator: Maximizing Online & In-Store Success
  • One More Time: Energize Your Customer Loyalty & Boost Repeat Business
  • AI Essentials for Indie Retailers: Tools & Hacks to Save Time and Money
Your #1 Competitive Advantage: Creating Unforgettable Customer Experiences

In today’s crowded retail landscape, the secret to standing out isn’t just in what you sell—it’s how you make people feel. Customers crave more than transactions; they want experiences that leave a lasting impression.

Crystal Vilkaitis, a certified coach in the principles of Unreasonable Hospitality and a seasoned retail strategist, will show you how to turn ordinary customer interactions into extraordinary moments that build loyalty, inspire repeat visits, and generate word-of-mouth buzz.

In this session, you’ll learn:

  • How to identify and elevate customer touchpoints
  • Real-life examples of simple yet powerful tactics and above-and-beyond hospitality strategies for both in-store and online interactions.
  • A step-by-step system to hold your team accountable and ensure this elevated approach becomes a sustainable part of your business.

Packed with real-world stories, creative ideas, and actionable takeaways, this keynote will inspire you to transform your customer experience into your store’s ultimate competitive advantage.

Next-Level Retail: Unlocking Secrets from $2M+ Achievers

Prepare yourself to be inspired by this epic panel discussion, featuring four powerhouse indie retailers each generating over $2,000,000 in revenue! This exclusive session offers you the rare opportunity to dive deep into the minds of industry leaders. Discover the proven strategies, insightful tactics, and real-world experiences that have propelled their businesses to remarkable heights.

What to Expect:

  • Growth Hacks: Learn actionable tips that can immediately impact your bottom line.
  • Behind-the-Scenes Secrets: Gain insider knowledge on operations, marketing, and scaling.
  • Live Q&A: Engage directly with the panelists and get personalized advice for your business.
  • Inspiration & Motivation: Leave feeling empowered and ready to implement new ideas.

Don’t miss out on this transformative session that promises to deliver one key takeaway worth the entire investment of attending the event. Elevate your retail business to the next level with insights from those who have already achieved extraordinary success!

The Retail Accelerator: Maximizing Online & In-Store Success

The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.

What to Expect:

  • Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
  • Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
  • Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.

In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.

Don’t miss this opportunity to accelerate your retail business to new heights.

One More Time: Energize Your Customer Loyalty & Boost Repeat Business

Join the Wolf of Main Street Crystal Vilkaitis, inventory management specialist Dane Cohen of Management One, and email/text marketing expert Nick McHenry on OneShop Retail for a high-energy seminar focused on turning first-time shoppers into loyal, repeat customers. Discover proven strategies to enhance customer retention and build lasting loyalty both online and in-store. Don’t miss this fun and dynamic session that will have your customers coming back “one more time”!

AI Essentials for Indie Retailers: Tools & Hacks to Save Time and Money

Unlock the power of artificial intelligence in AI Essentials for Indie Retailers: Tools & Hacks to Save Time and Money, a focused session designed specifically for independent store owners. Discover why AI is a game-changer for retail, explore the top AI tools that can streamline your operations, and learn practical hacks to boost efficiency and cut costs. Whether you’re new to AI or looking to enhance your current strategies, this session provides the must-know insights to help your business evolve and thrive in the digital age.

About Crystal:

Crystal Vilkaitis, known as The Wolf of Main Street, is the visionary founder of Rooted in Retail, a brand dedicated to driving the future of independent retail through resilience and innovation. As a thought leader, Crystal also founded Crystal Media, a pioneering company that empowered retailers to harness the power of social media. Today, through Rooted in Retail, her acclaimed podcast, and the annual EVOLVE conference, Crystal leads a new era of retail, equipping businesses with the tools and insights they need to succeed in a dynamic market. An impactful speaker, she has shared stages with industry icons like Martha Stewart, Gary Vaynerchuk, Bethenny Frankel, and Donald Miller, inspiring retailers to embrace growth, transformation, and modern retail strategies. Vilkaitis means Wolf, hence her nickname “The Wolf of Main Street.” You can learn more at www.rootedinretail.com and tune into the Rooted in Retail Podcast on all major platforms.

Barb Binkley

Barb Binkley

Panelist

Next-Level Retail

Prepare yourself to be inspired by this epic panel discussion, featuring four powerhouse indie retailers each generating over $2,000,000 in revenue! This exclusive session offers you the rare opportunity to dive deep into the minds of industry leaders. Discover the proven strategies, insightful tactics, and real-world experiences that have propelled their businesses to remarkable heights.

What to Expect:

  • Growth Hacks: Learn actionable tips that can immediately impact your bottom line.
  • Behind-the-Scenes Secrets: Gain insider knowledge on operations, marketing, and scaling.
  • Live Q&A: Engage directly with the panelists and get personalized advice for your business.
  • Inspiration & Motivation: Leave feeling empowered and ready to implement new ideas.

Don’t miss out on this transformative session that promises to deliver one key takeaway worth the entire investment of attending the event. Elevate your retail business to the next level with insights from those who have already achieved extraordinary success!

About Barb:

Barb Binkley is the co-owner of Cooper & Binkley Jewelers, founded in 1949, along with her husband, Mark. As co-owner, she oversees sales and marketing, financial and legal management, and is the buyer for the 75-year-old jewelry store. Cooper & Binkley Jewelers is well known for its give back philosophy. Binkley has served on many boards and committees to support local organizations. In 2013, Binkley earned Cleary University’s Bob Lyons Community Leadership Award and the Brighton Women of Distinction Award. She earned the 2022 Woman of the Year award from the Greater Brighton Area Chamber for her community involvement. Cooper & Binkley Jewelers has been named Livingston County’s Best Jewelry Store every year since the year 2000. It was also named Best Jewelry Store in the WDIV Detroit “Vote 4 The Best” contest for 2021 and 2022.

Miranda Heslip

Miranda Heslip

Panelist

Next-Level Retail

Prepare yourself to be inspired by this epic panel discussion, featuring four powerhouse indie retailers each generating over $2,000,000 in revenue! This exclusive session offers you the rare opportunity to dive deep into the minds of industry leaders. Discover the proven strategies, insightful tactics, and real-world experiences that have propelled their businesses to remarkable heights.

What to Expect:

  • Growth Hacks: Learn actionable tips that can immediately impact your bottom line.
  • Behind-the-Scenes Secrets: Gain insider knowledge on operations, marketing, and scaling.
  • Live Q&A: Engage directly with the panelists and get personalized advice for your business.
  • Inspiration & Motivation: Leave feeling empowered and ready to implement new ideas.

Don’t miss out on this transformative session that promises to deliver one key takeaway worth the entire investment of attending the event. Elevate your retail business to the next level with insights from those who have already achieved extraordinary success!

About Miranda:

Miranda is a dynamic entrepreneur and co-owner of a successful chain of pajama boutiques in Canada, a venture she has passionately led alongside her sisters since 2009. Under their guidance, the brand has evolved into a beloved destination for high-quality, stylish moisture-wicking sleepwear.

In her role, Miranda directs the marketing and advertising strategies, using her expertise to fuel the brand’s growth and ensure its vibrant presence in the market. Her journey has been marked by continuous learning and adaptation in a rapidly changing marketing landscape. Beyond her professional achievements, Miranda is a dedicated advocate for mental health and work-life balance, balancing her thriving business with a commitment to well-being.

Beth Rich

Beth Rich

VIP Day Speaker, Panelist

Secrets of a Top Retailer: Make Money, Save Money, Save Time – Every Single Day

In this powerhouse session, award-winning retailer and industry expert Beth Rich reveals the daily strategies that fuel her success. Discover how a simple, yet powerful “Make Money, Save Money, Save Time” approach can transform every aspect of your retail business. From streamlined operations and smart inventory management to building effective vendor relationships and handling accounts payable, Beth will share practical, actionable insights that any retailer can apply right away to maximize profit and efficiency. Perfect for retailers at any stage, this talk will help you harness these principles to elevate your store’s performance, save valuable time, and ultimately grow your bottom line.

Next-Level Retail

Prepare yourself to be inspired by this epic panel discussion, featuring four powerhouse indie retailers each generating over $2,000,000 in revenue! This exclusive session offers you the rare opportunity to dive deep into the minds of industry leaders. Discover the proven strategies, insightful tactics, and real-world experiences that have propelled their businesses to remarkable heights.

What to Expect:

  • Growth Hacks: Learn actionable tips that can immediately impact your bottom line.
  • Behind-the-Scenes Secrets: Gain insider knowledge on operations, marketing, and scaling.
  • Live Q&A: Engage directly with the panelists and get personalized advice for your business.
  • Inspiration & Motivation: Leave feeling empowered and ready to implement new ideas.

Don’t miss out on this transformative session that promises to deliver one key takeaway worth the entire investment of attending the event. Elevate your retail business to the next level with insights from those who have already achieved extraordinary success!

About Beth:

Beth Rich is the proud owner of Mix It Up. She brought over 35 years of sales and marketing experience to the store when she purchased it in September of 2018. She loves being a business owner and an involved member of her Coeur d’Alene community. A strong focus on Customer Service and curating exceptional, unique gift and home decor inventory are the foundations of the success of the store. Beth loves creating interesting story displays with the merchandise she carefully curates and she would love to have you stop in. She is usually in the store and loves seeing return customers who are now friends and meeting people stopping in for the first time.

Cathy Wagner

Cathy Wagner

VIP Day Speaker, Panelist

Put your Profit First – Profit First powered by RETAILMavens

Join this session to learn:

  • Why your bank account never seems to have money left over after expenses are paid
  • How to use Profit First to obliterate debt and grow profit – while increasing your sales and peace!
  • Having a profitable business IS possible, no matter the size of your store or where you are in your retail journey!
The Retail Accelerator: Maximizing Online & In-Store Success

The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.

What to Expect:

  • Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
  • Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
  • Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.

In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.

Don’t miss this opportunity to accelerate your retail business to new heights.

About Cathy:

Cathy Donovan Wagner is the founder and CEO of RETAILMavens, a leading consulting firm on a mission to grow the number of women-owned million-dollar retail businesses. With decades of experience in retail, Cathy has become a trusted expert in strategic inventory management and profitability coaching, empowering retailers to thrive in a competitive market. Cathy and her team work daily in the trenches with clients, using cutting-edge retail strategies and proven systems like Profit First powered by RETAILMavens to turn struggling stores into thriving, profitable businesses.

Vi Wickam

Vi Wickam

Breakout Speaker, Panelist

Digital Marketing Demystified: How to Get Your Online Marketing Money’s Worth

You’re the expert of your brick and mortar. You know how to measure a successful day, how much inventory to order, and how to train employees to represent your store best. But when it comes to marketing your store online, you’re overwhelmed by jargon and data.

Maybe you’ve hired a digital marketer, but you’re not sure you’re getting your money’s worth. Or, the things they tell you sound like a secret language. There’s nothing worse than feeling bamboozled!

In Digital Marketing Demystified, online marketing expert Vi Wickam will teach you the fundamentals of marketing your store and selling your products online.

You’ll learn the answers to:

  • How do I improve how my business shows up in Google?
  • What metrics should I look at to evaluate my online advertising performance?
  • What questions should I ask my web person to better understand the work they are doing for me?
  • How can I tell if my online marketer is trying to bamboozle me with jargon?

You’ll leave knowing you don’t need to be a master of the internet to evaluate if your online marketing is working, and armed with better questions to ask your digital marketer.

We will answer your questions at the end. You can ask your questions in advance at https://woao.us/demystified

The Retail Accelerator: Maximizing Online & In-Store Success

The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.

What to Expect:

  • Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
  • Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
  • Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.

In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.

Don’t miss this opportunity to accelerate your retail business to new heights.

About Vi:

Uber-geek and award-winning musician. He’s the guy you want on your side in a digital duel.

For over 20 years, Vi has helped businesses with Google AdWords Management, Remarketing, Banner Ads, and YouTube Ads. He’s also well versed in web development, Microsoft Ads, Facebook, and business strategy.

He’s crazy about dark chocolate and will bust out a smile-inducing song played on his Great-Grandfather’s violin. He’s extra nerdy about the machine inside Google that makes businesses successful.

He holds a solemn vow to make sure your website and data are firmly within your control (a rare promise in the digital world). You’ll find him in America’s Rocky Mountains and open plains ready to help when you are.

Josh Orr

Josh Orr

Breakout Speaker, Panelist

The Retailers Guide to Online Sales

Topic description coming soon!

The Retail Accelerator: Maximizing Online & In-Store Success

The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.

What to Expect:

  • Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
  • Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
  • Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.

In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.

Don’t miss this opportunity to accelerate your retail business to new heights.

About Josh:

Josh Orr, the founder of Capital Commerce and host of the Retail Initiative Podcast, is one of the leading voices in eCommerce today. With his team, he helps retailers gain traction in their online sales by creating unbelievable online experiences that serve customers like a physical storefront, implementing proven strategies to increase traffic, and frameworks to keep customers buying again and again.

Apart from his company’s eCommerce services, you may have seen him on stages at markets and retail events around the US or have taken part in his digital classes or in-person events related to eCommerce marketing.

About Capital Commerce:

Capital Commerce helps brick-and-mortar retailers launch and grow their online stores. This means creating beautiful, high-converting sites that capture the in-store experience and creating plans to both drive traffic and keep customers coming back.

Pete Mohr

Pete Mohr

Breakout Speaker

Is Your Business Exit Ready? Strategies for a Smooth Transition

Are you contemplating the future transition of your business? This session will guide you through the critical steps to ensure your business is prepared for a successful exit at any time. Being exit-ready is not just about selling your business; it’s about implementing sound business strategies that enhance value and operational efficiency. Learn how to assess your business’s readiness, enhance its value, and develop a strategic exit plan.

Key takeaways include:

– Assessment of Readiness: Learn how to evaluate whether your business is ready for an exit, including identifying strengths and areas for improvement.
– Enhancing Business Value: Discover strategies to increase the value of your business, making it more attractive to potential buyers or successors.
– Financial Health: Understand the importance of robust financial health and how to ensure your business’s finances are in optimal shape for a transition.
– Operational Efficiency: Gain insights into streamlining operations and documenting processes to make your business more efficient and easier to transfer.
– Team Readiness: Learn how to prepare and retain your staff during the transition, ensuring the business continues to operate smoothly.
– Strategic Exit Planning: Explore the components of a comprehensive exit plan, including succession planning, legal considerations, and tax implications.
– Maximizing Profitability: Understand how to maximize your business’s profitability in the lead-up to the exit to achieve the best possible valuation.
– Successful Transition: Get practical tips for executing a smooth and successful transition, minimizing disruptions, and achieving your exit goals.

Whether you plan to sell, pass on to a successor, or simply want to be prepared, this talk will provide valuable insights and actionable strategies for a seamless transition. Remember, having your business exit-ready at all times is just good business strategy.

About Pete:

Pete began his entrepreneurial journey in 1994 and currently runs Shoetopia, two footwear stores in Ontario. With hands-on experience in buying, building, and selling businesses, he has a deep understanding of creating successful enterprises. As a Certified Exit Planning Advisor (CEPA) and Kolbe certified professional, Pete specializes in preparing business owners for successful exits. Through his coaching business, Simplifying Entrepreneurship, and his podcast, Business Owner Breakthrough, he helps entrepreneurs transform their frustrations into freedoms and achieve true business freedom by working on their businesses, not just in them.

Emily Butler

Emily Butler

Breakout Speaker

From Soup to Nut(cracker)s: Proven Strategies to Elevate your Retail Experience

Join Emily Butler, Chief Creative Officer of Karson Butler Events and owner of the historic Ah Louis Store, as she shares a proven planning framework for creating exceptional retail experiences. In this dynamic session, Emily will introduce you to the 6 A’s used by experience & event designers that cover every touchpoint of the customer journey, from the moment they hear about your store to their final purchase. With tangible takeaways, insider tips, and real-life examples, including an in-depth look at Ah Louis Store’s holiday display roll-out, you’ll leave equipped to elevate your shop’s customer experience, increase engagement, and drive sales. Whether you’re a seasoned retailer or new to the business, this session offers valuable insights to enhance every facet of your store’s planning and execution.

About Emily:

Business partners for nearly two decades, twins Emily and Amber Butler are redefining what hospitality looks like.Their passion for events, travel, food + beverage, and entertaining is infused in each unique client experience they design. Trusted for their ability to elevate guest experiences, brands and clients turn to Karson Butler to create unforgettable activations, events, and celebrations.

Karson Butler Events believes the details make all the difference – from uncovering one-of-a-kind design elements to expertly managing complex international events. For the past twenty years, they have helped corporations, board of directors, associations, agencies, and private clients elevate guest experiences worldwide in markets including India, Portugal, the Bahamas, Costa Rica, England, Iceland, and across the United States. Despite their global reach, Amber and Emily never forget their roots in a small farming community, which continues to shape their grounded, personal approach to hospitality.

As Chief Creative Officer, Emily leads all aspects of design and guest experience at Karson Butler Events. From tangible creative elements to the intangible “feeling factor,” Emily excels in understanding guest behavior and curating memorable attendee journeys. Her expertise spans beyond events, as she also leads the retail and gifting division at the historic Ah Louis Store in San Luis Obispo, CA, a must-visit destination with a national e-commerce reach. Known for her trendsetting insights, Emily has positioned herself as a tastemaker in both the event and retail industries.

Before Karson Butler, Emily honed her skills in Brand Management for Toyota and Lexus, where she led brand strategies and a team of over 100 brand energizers. Her ability to blend creativity with strategic vision has made her a trusted voice in shaping exceptional guest experiences.

Amber and Emily are recognized as industry leaders, having been featured on The Today Show, The Washington Post, Town & Country, Martha Stewart Weddings, Glamour, Biz Bash, Special Events Magazine and more. As passionate advocates, they regularly share their expertise as featured speakers on national stages, support industry advancement in their local community, and mentor the next generation of leaders.

Jennifer Johnson

Jennifer Johnson

Breakout Speaker, Panelist

Leading with Purpose: Building Exceptional Teams and Culture

Topic description coming soon!

The Retail Accelerator: Maximizing Online & In-Store Success

The Retail Accelerator: Maximizing Online & In-Store Success, is an exclusive panel featuring top retail experts in eCommerce, digital marketing, profit optimization, and more! This session is designed to equip you with the latest strategies to drive traffic, boost sales, and increase profits both online and in your brick-and-mortar stores.

What to Expect:

  • Expert Insights: Discover cutting-edge tactics that are working in 2025 to elevate your online presence and drive both online and in-person traffic.
  • Integrated Strategies: Gain strategies to seamlessly blend your online and in-store efforts for maximum impact.
  • Live Q&A: Engage directly with the pros and get your specific questions answered to tailor strategies to your business needs.

In today’s competitive retail landscape, mastering both online and in-person strategies is crucial for sustained growth. Whether you’re looking to scale your eCommerce platform, enhance your digital marketing efforts, or optimize your in-store operations, this panel provides the expert guidance you need to succeed.

Don’t miss this opportunity to accelerate your retail business to new heights.

About Jennifer:

Jennifer Johnson, founder of True Fashionistas, the largest lifestyle resale store in Florida is a renowned small business coach who empowers small businesses to achieve their goals without sacrificing their well-being.

Once a national model and actress, she pivoted to build a $50 million+ resale empire with True Fashionistas, Florida’s largest lifestyle resale store. Jennifer knows the struggle of juggling business growth, personal branding, and a life you love. That’s why she built a roadmap for success, The Confident Entrepreneur. Now, Jennifer is a renowned coach, author of the Amazon bestseller “Grace & Grit: Becoming a Confident Entrepreneur”, and host of the award-winning The Confident Entrepreneur podcast. She is a Gulfshore Life Businesswoman of the Year honoree, Small Business Association Emerging Leader, Distinguished Entrepreneur Nominee and Leadership Florida participant.

Jennifer’s expertise has landed her features on Inside Edition, Home Delivery, and countless national TV and radio shows. Jennifer has also spoken on countless stages, including National Association of Resale Stores, Booked Naples, Lead2Live John Maxwell event, SBDC and Disrupt. She has been published in TIME Magazine, US News and World Report, The Associated Press, Vogue and Real Simple, among others.

Dan Holman

Dan Holman

Breakout Speaker

The Retail Scorecard: Understanding Your Numbers

Retail success is about more than just numbers; it’s about understanding the story behind those numbers. Dan dives into key metrics and insights every retailer should be tracking to drive sustainable growth and customer loyalty. This session will cover how to effectively measure performance across sales, customer engagement, and inventory management, while also providing actionable strategies to optimize each area. Join us to learn how to create a weekly scorecard that not only highlights areas of success but also uncovers opportunities for improvement, keeping your retail business agile and customer focused.

About Dan:

Dan has spent 30+ years in the retail and service industries. Specializing in marketing & business development, inventory planning, operations and customer driven sales management. He is an award-winning business coach with a proven understanding of what it takes to be successful as an entrepreneur. Dan spent 16 years in senior management and ownership roles with multi-store retailers before joining Canadian Retail Solutions as their CEO, Director of Retail Planning. Dan works directly with clients coast to coast representing hundreds of retail categories. He is the founder of The Wealthy Retailer, a boutique consulting firm guiding independent specialty retailers, and wholesalers to growth, improved profitability and more cash.

Colleen Carswell

Colleen Carswell

Breakout Speaker

Time Economics: Boosting Retail Productivity and Profit through Time Management

Ever feel like you don’t have enough time? As a retail owner, you’re not just a business leader—you’re also a brand ambassador, merchandiser, janitor, HR manager, marketer, and more, juggling multiple roles that stretch your time thin. This session will revolutionize how you view and manage your time by treating it like your finances. You’ll learn how to apply financial principles to your time management by effectively auditing your time to uncover inefficiencies and opportunities, making strategic time investments, and planning ahead for maximum impact, clarity, and productivity. By incorporating the concepts of Time Energetics and Time Economics, this session equips you with practical strategies to reduce overwhelm, boost efficiency, and drive sustainable business growth in a way that prevents burnout for you and your team.

About Colleen:

Colleen Carswell has been a leader in the hospitality and customer service industry for 17 years, beginning her career as an onboard wedding coordinator for Royal Caribbean. As the CEO and founder of Structured to Scale, she is a sought-after speaker and fractional Chief Operating Officer (COO), known for advocating systems before sales and team service before customer service. With experience as a sales executive and an innovative, holistic approach to business, Colleen enhances internal infrastructure to boost employee retention, maximize profit margins, and drive business growth from the inside out. For her expertise, Colleen has been featured in Forbes, Success, Travel and Leisure, and USA Today.

Kareen Walsh

Kareen Walsh

Breakout Speaker

Do Less, Make More: Leveraging the 90/10 Evolve Mindset to Build Your Business For Consistent Growth

How many times have you been taught how to do something to help you in your business, but immediately feel overwhelmed because you can not stack one more thing to your list of to-dos? Building a sustainable business requires the willingness to get out of your own way, and being resourceful on how you choose to lead it for its growth. 
Most entrepreneurs think they have to do it all, when you do it all, you are running a BUSY-NESS, not growing your BUSINESS. 

Kareen Zahr Walsh’s 90/10 Evolve Mindset has helped several entrepreneurs sustainably scale  earnings in their business, and most of all enjoy the ride! This talk will help you build your personal strategy on how you can do less, and make more in your business by leveraging the tools that helped her scale her business, and has been utilized in her business coaching practice to help many entrepreneurs do the same. 

About Kareen:

Kareen Zahr Walsh is a visionary business and people strategist, author, podcaster, investor, and 7-8 figure entrepreneurial guide. With nearly two decades of experience, she excels in optimizing performance across industries, helping C-Suite executives turn their vision into action, often achieving 10X ROI. Kareen has collaborated with trillion-dollar companies like Black Rock and startups like Pure Vitality, focusing on aligning strategies with values and integrating conscious leadership for sustainable growth.

Her mission is to help clients evolve their personal and professional lives by aligning their strategies with core values, integrating conscious leadership, and incorporating holistic health practices for sustainable growth. She accomplishes this through her business Revampologist, providing consulting and coaching services to help leaders of industry bust through fear, avoid overwhelm, and burnout by leveraging her Evolve methodology and Hey Kareen® App. Hey Kareen® is Kareen’s new way of allowing you to carry her around in your pocket for on-the-spot guidance as you are taking action in your business.

Kareen hyper-focuses on the limited time we have and wants to make sure that whatever you choose to do in your life that your business is an asset to leverage to create your ultimate vision. She believes she is a conduit to help you manifest it.

Nick McHenry

Nick McHenry

Keynote Speaker

How to Get Customers Shopping Again and Again

Topic Description Coming Soon!!!

One More Time: Energize Your Customer Loyalty & Boost Repeat Business

Join the Wolf of Main Street Crystal Vilkaitis, inventory management specialist Dane Cohen of Management One, and email/text marketing expert Nick McHenry of OneShop Retail for a high-energy seminar focused on turning first-time shoppers into loyal, repeat customers. Discover proven strategies to enhance customer retention and build lasting loyalty both online and in-store. Don’t miss this fun and dynamic session that will have your customers coming back “one more time”!

About Nick:

Nick McHenry is the Founder and CEO of OneShop, an all-in-one digital marketing platform designed for brick and mortar retailers. With a career spanning over a decade, Nick began his journey on the retail floors during his late teens, learning the ins and outs of the industry and then spent 10 years working in wholesale for luxury brands such as Giorgio Armani and Philipp Plein. Today, Nick brings his wealth of experience to OneShop, helping retailers leverage digital marketing tools to boost their sales by connecting with customers on all channels through shoppable video, photo and text. When he’s not busy leading his team at OneShop, Nick is either playing the drums or posting retail memes on TikTok.  Learn more at oneshopretail.com

Bob Negen

Bob Negen

Keynote Speaker

Turn Your Staff Into A Customer-Focused, Service-Driven, Selling Machine!

Effective, customer-focused selling is not pushy, rude, sleazy, or manipulative. It is the best customer service tool at your command. This fun, interactive workshop focuses on practical, proven, retail-specific sales strategies that can be brought back to your shop and used immediately.

The focus is not on theory but on easy-to-understand strategies, tips, and tricks to boost your store’s sales while providing exceptional service. It’s about creating a customer-focused service culture that sells!

About Bob:

Bob Negen founded the Mackinaw Kite Co., a small chain of specialty toy and kite stores when he was only 23 years old. He had just graduated from college, didn’t want to get a “real job” and loved flying kites. His thinking was “how hard can it be to run a retail store?”

It didn’t take long for him to realize that his passion for his product was not enough to make him profitable and he then spent the next twenty years learning how to be a successful
merchant. He made more mistakes than you can shake a stick at, but manage to survive and earn the status of “battle tested retail veteran”.

In 1999 he and his wife Susan founded WhizBang! Training to help independent retailers thrive in today’s super-competitive market.

Bob says “no matter what you sell the secret to success is to give your customers the kind of experience that makes your business memorable and parlaying that first experience into a highly profitable long-term relationship”.

Bob and his wife Susan are recognized as leading retail experts, and are the creators of the Retail Mastery System, The Retail Sales Academy, the Retail Success Summit, and
their newest, most exciting project, Brilliance, an on-line educational platform created specifically for independent retailers. Bob is a well know retail keynote speaker and
trainer and has given over a 1000 speeches in 40 different retail industries.

Jon Schallert

Jon Schallert

Keynote Speaker

The New Rules of Business Success: Becoming a Destination Business

Running an independent business was never easy, but it has become more complicated. It is no longer enough to be the owner of a business; a business today has to provide a good income, be profitable, and be sustainable long term. Plus, success today takes more than meeting your customers at your door and providing good products and services. The reality is that there are hundreds of thousands of potential customers out there who don’t know your business exists.

Today, every business must be a Destination to every consumer. In this keynote speech, Jon Schallert explains how his proprietary, 14-step Destination Business strategy forms a business model that works in any location – large city or small rural town, regardless of the demographics of the area.

Audience members will also learn:

  • Concrete steps in driving customer traffic, increasing sales, and targeting your best customers for less money.
  • How customers form their first impressions in seven (7) seconds, and how to impact a first-time shopper’s perceptions in four (4) critical business hotspots.
  • The single most important question that every consumer asks herself, and how you must answer it to be successful

About Jon:

Jon Schallert is the only business consultant and professional speaker who specializes in teaching businesses and communities how to turn themselves into Consumer Destinations. Schallert speaks to thousands annually on his proprietary 14-step “Destination Business” process, which he developed over the course of thirty-seven (37) years by studying and interviewing over 10,000 independent business owners in over 600 cities, towns and downtowns.

Jon’s Destination Business strategy has been used around the world by businesses large and small to help them capture more market share, even when larger, better-capitalized competitors seemingly have the advantage. His process examines how a business markets itself and elevates the unique qualities that a targeted customer finds most important. When independent business owners apply Schallert’s strategy to their businesses, they naturally attract more local consumers along with customers from outside the traditional marketplace of the business.

Schallert’s consulting firm, The Schallert Group, Inc., has been in business for over twenty seven (27) years. Prior to starting the company, Schallert worked for ten years with greeting card giant Hallmark Cards, where his unique marketing strategies were publicized throughout the company as “the Schallert Method”. Hallmark used his expertise on a nationwide, multi-million dollar new product rollout, and tapped Schallert’s experience for their national reinvention of their card shop channel into “Destination” stores.

After leaving Hallmark, Schallert began speaking around the country in cities, towns, downtowns, and at association conventions. After years of annually conducting over 1,000 on-site consultations with business owners and studying the most successful business owners in North America, Schallert developed and trademarked his proprietary 14-step Destination Business process that he exclusively teaches today.

When Jon is not speaking around the country, he conducts his 2½ day Destination Business BootCamp in Denver, Colorado, and oversees his company’s online training network, Destination University.

Some of Schallert’s larger corporate consulting clients include Kellogg’s, KitchenAid, Bank of America, Denver International Airport, Jiffy Lube, Ace Hardware, Anheuser Busch, and Hunter Douglas, to name a few. His insights are frequently seen in national publications such as The Wall Street Journal, The Washington Post, and Entrepreneur Magazine. He is the only consultant in the world to receive the “Top Motivator” Marketing Award from Potentials Magazine. He is a member of the National Speakers Association, the International Downtown Association, and the National Main Street Network.

sarah williams

Sarah Williams

Keynote Speaker

Scale Your Sales with Subscriptions: Unlock the Power of Recurring Revenue

In today’s competitive retail landscape, brick-and-mortar stores and online shops are always looking for fresh ways to bring customers back through their doors—and keep them coming. Sarah Williams, founder of Launch Your Box, understands this challenge inside and out. With three thriving subscriptions of her own and years of experience teaching thousands of business owners to start, launch and grow their own subscription box businesses, Sarah is uniquely positioned to help retailers tap into the power of recurring revenue through subscription boxes.

In “Unlock the Power of Recurring Revenue,” Sarah shares how adding a subscription box can transform a store’s reach and boost its bottom line. She’ll guide you through the process of determining what to include in a subscription box by answering three simple yet powerful questions that every retailer can use to craft a compelling offering.

This keynote is perfect for a wide range of stores, from boutique owners and jewelers to pottery shops and quilt stores. Sarah’s insights will provide you with the tools and inspiration you need to seamlessly add a new revenue stream, strengthen customer loyalty, and stand out in today’s crowded market. Whether you’re a gift shop or a toy store, this address will show you how to bring your brand’s unique personality into a subscription box that delights customers month after month.

Get ready to unlock a whole new level of growth for your business!

About Sarah:

Introducing Sarah Williams, The Subscription Box Queen — a powerhouse entrepreneur, coach, and bestselling author. Sarah propels businesses to new heights, sharing her proven strategies in her acclaimed book “One Box at a Time,” published by Hay House. Unlike typical coaches, Sarah doesn’t just teach; she actively manages her thriving subscription box business, offering real-world insights. Join her community at LaunchYourBox.com to unlock the secrets of sustainable, profitable ventures. Sarah Williams: a dynamic force reshaping the entrepreneurial landscape — one subscription box at a time.

tanner the planter

Tanner Mitchell

Keynote Speaker

From Viral to Vital: How Tanner the Planter Turned Social Media Fame into a Thriving Retail Business

Get ready to be blown away! Tanner the Planter, the social media sensation with over 500,000 Instagram and 1.8 million TikTok followers, is coming to share his exclusive secrets with you. This isn’t just another social media talk—this is a masterclass in turning social media into serious business growth.

In this powerful, one-hour session, Tanner will reveal:

  • How he built an unstoppable online presence and skyrocketed his retail business.
  • The exact strategies he uses to connect with millions and turn followers into loyal customers.
  • How to leverage live selling to drive sales fast.
  • Insider tips direct from Instagram and TikTok themselves, so you know what’s working right now.
  • His favorite tools, techniques, and behind-the-scenes tactics that can help you explode your business online.

This is an incredible opportunity to hear from someone who’s truly mastered the social media game and grown an empire from the ground up. Don’t miss the chance to get personal insights from Tanner in an additional 15-minute Q&A session, where you can ask your burning questions and leave armed with a plan to make social media work for you.

About Tanner:

Tanner is the owner of Famous In Oregon, a houseplant business that has grown into a million-dollar brand by leveraging the power of
social media. Known for a unique approach to houseplant care, Tanner has built a loyal following of nearly 3 million plant enthusiasts
across four major platforms. Through engaging content and innovative strategies, they’ve transformed the way people interact with and care
for plants.

Disclaimer

The Rooted in Retail Podcast and content posted by Crystal Vilkaitis are presented solely for general informational, educational, and entertainment purposes. The use of information on this podcast or materials linked from this podcast or website is at the user’s own risk. It is not intended as a substitute for the advice of a physician, professional coach, psychotherapist, or other qualified professional, diagnosis, or treatment.